Frequently Asked Questions

FAQ - Runway Rentals

How do I rent a dress on Runway Rentals? To rent a dress, select your desired one, set the rental start date matching your event day, click "ADD TO CART," and complete necessary details. Ensure timely return the next business day after your event.

Is the dress I want available? Unavailable dates can't be selected due to prior bookings.
Can I rent for a public holiday event? Yes, select the day before, as post offices are closed on public holidays. The dress must be returned the next business day.
What date do I choose to book my garment? Pick your event date.

When will my garment be dispatched? We process and dispatch on Tuesdays and Wednesdays for weekend events (Fri-Sun). In rare instances, Thursdays may be used; you'll be notified on Wednesday night/Thursday morning.

Is standard cleaning included, and should I clean the dress myself? Yes, standard cleaning is covered. For severe stains, a $30 fee applies. Don't attempt cleaning; specific products are used.
What if I damage my rental dress? Return the dress, notify us via the contact page, and we'll assess repair or replacement costs.
What if the dress is unwearable due to damage? Pay the full repair cost. For unwearable condition, a 110% charge of the retail value is applied. Return the garment even in this state.

How long can I keep the garment? Return it on the first working day after your event, e.g., Friday, Saturday, and Sunday bookings are due back on Monday.
Can I book for longer than 3 days? Contact us; arrangements may be possible.

Can I take the garment outside New Zealand? No, international shipments aren't allowed within the rental timeframe.
What if the garment doesn't fit or I change my mind? No cash or store credit refunds. Ensure sizing with size guides; try-on and backup dress options are available.

What type of shipping do you use, and what are the options? We use New Zealand Post. Options: Pick up, Overnight Tracked Return Courier, Tracked Rural Return Courier, Saturday Tracked Return Courier.
Why are Tuesday and Wednesdays blocked off? Can I make a midweek booking? Blocked for client turnover. Please contact us for midweek bookings.
Can I use more than one discount code at checkout? No, only one discount code per order is allowed.
How do I send the dress back? A prepaid bag is provided. If lost, pay for a return bag. Contact us for the return address.
What if the dress gets wrinkled in the post? We steam and pack carefully; for wrinkles, we recommend steaming. Iron at your own risk on low heat.

Do you offer refunds? Store credit for cancellations made at least two weeks in advance. No cash refunds; reservations are final. Accommodations within the two-week period via store credit.
How do I book a try-on? Click here to book a try-on.
What condition can I expect my rental garment to arrive in? Dresses may show wear but are in a wearable state. Expected wear detailed; cleaning and repair processes maintained.
What is your address? Nelson-based, address given only to customers; strictly for try-ons and lost return bags.
Any more questions? Email us at Sales@runwayrentals.co.nz