We will post the item to you with our courier and add a tracking number, three days before your event so that it arrives on time. You must send the item within the next working day after your event. If failure to do so, you will be charged a late fee of $30 a day.
If you require a garment to be sent to you, you must order this at least three days prior to your event (especially if your event is on a Saturday), so that it arrives to you on time. Although we offer overnight postage, we can't guarantee that it'll arrive to you the very next day.
If you require the garment for the very next day, make sure that you place your order before 9am.
If you urgently require a rental for the next day and the next day falls on a Saturday, make sure that you select Saturday shipping. This must be selected before 10am on the Friday.
If the item fails to get to you before the event because of courier error, we will refund you the full amount.
Once the item has arrived to you, you hold the responsibility to these items. When providing an address for shipping you confirm that this address is your physical address, that of which you hold yourself accountable for the items when delivered. If you provide us an address where you do not physically reside, Runway Rentals shall take no responsibility for non-delivery or any liability to what happens to the product after delivery.
Orders that are classified as rural under NZ post system, and rural delivery was NOT paid for, will not get refunded if it does not arrive on time. Please make sure you select the rural delivery option at checkout.
If the prepaid post bag provided is lost by you, you are held responsible for returning the item at your own expense by the expected return date. The alternative return must be using a nationwide overnight courier service. You must immediately notify us with a tracking code.